In Saudi Vape, we follow a precise method by checking the products and making sure that they reach you in their original condition as they came from the manufacturer. But we will not be able to predict that the device is 100% free from manufacturing defects, unfortunately, it is possible. But we will not leave you alone here, Vape Saudi Arabia enjoys direct technical support from the international companies whose products we provide you with.
Appreciate you for your time. Therefore, we advise you to inspect and inspect the product upon receipt, and inform us via the direct line via WhatsApp or other communication channels as shown on the site. And we will help you solve the problem as soon as possible.
We will ask you to send your faulty device to our headquarters so that it is returned to the manufacturer in order to avoid manufacturing defects in the future. Knowing that we need the serial number of some products in order to take the prior authorization from the manufacturer to complete the replacement process according to the terms of the warranty and during its validity period. We recommend that you keep the device box or document the serial number in a photo so that it is easy to refer to it in the event of any manufacturing defect to benefit from the warranty. In the event of a manufacturing defect, please contact us through the communication channels shown on the website.
By Alwats August or by sending email to our mailing
And provide us with the following:
- serial number:
Order or invoice number
Product name and specifications:
Description of the problem:
Documentation of the problem via video or photos:
note:
1) The warranty includes a period of 5 days from the date of purchase
2) The problem must be explained directly and briefly via video, photos, or both
3) Shipping cost is out of warranty coverage,
The customer will be required to pay the shipping bill only if the device replacement process has been approved by the manufacturer
In general, you will get the replacement product within 48 working hours from the time the manufacturer acknowledges the possibility of replacement under the warranty, and we will contact the customer directly to notify him of the shipment number and details. However, in some cases where the product is out of stock, we will coordinate with the manufacturer to ship it directly with the new batch of merchandise. The customer will be notified of the expected time of arrival to our warehouse
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1 year ago
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